20100US’ Service Desk is composed of highly skilled staff, capable of handling any kind of problem whether it is linked to the clients, to the servers or to the network infrastructure.
Our technical staff, directly from our headquarter in New York, is responsible for providing assistance to your users and systems, every working day of the year, from 8 to 19
Currently our Service Desk provides services to Retail’s Companies 365 days from 9am to 10pm.
Our service desk is not limited to assistance: thanks to a punctual and accurate maintenance of your systems, we make sure that the issues are more often prevented than solved.
Thanks to our monitoring console, every device and critical service of our customers are constantly under control, so that we ensure prompt intervention.